Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 2025
Effective Date: January 1, 2025

Back to Website

Your Privacy Matters

At Websellerz, we are committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Who We Are

Websellerz is a web design and development company based in Nelson, Lancashire, UK. We specialize in creating professional websites, e-commerce solutions, and digital marketing services for businesses of all sizes.

Data Controller: Websellerz
Contact: Available through our website contact form
Location: Nelson, Lancashire, United Kingdom

2. Information We Collect

We collect information to provide better services to our users and clients. The types of information we collect include:

Information You Provide Directly

Data Type Purpose Legal Basis
Contact Information (Name, Email) Responding to inquiries, providing quotes Legitimate Interest
Phone Number Direct communication about projects Consent
Company Information Understanding business needs Legitimate Interest
Project Requirements Delivering requested services Contract Performance

Information We Collect Automatically

  • Usage Data: Pages visited, time spent, click patterns
  • Device Information: Browser type, operating system, screen resolution
  • Location Data: General geographic location (country/city level)
  • Cookies: See our Cookie Policy for detailed information

3. How We Use Your Information

We use the information we collect for the following purposes:

Primary Uses

  • Providing web design and development services
  • Responding to your inquiries and support requests
  • Sending project updates and communications
  • Processing payments and managing billing
  • Improving our website and services
  • Ensuring website security and preventing fraud

Marketing Communications (With Your Consent)

  • Sending newsletters about our services
  • Notifying you about special offers or promotions
  • Sharing relevant industry insights and tips
  • Inviting you to webinars or events

4. Legal Basis for Processing

Under GDPR and UK data protection law, we process your personal data based on the following legal grounds:

  • Consent: When you explicitly agree to receive marketing communications
  • Contract Performance: To fulfill our services and contractual obligations
  • Legitimate Interest: For business operations, website analytics, and security
  • Legal Obligation: To comply with tax, accounting, and other legal requirements

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

Service Provider Purpose Data Shared
Hosting Providers Website hosting and maintenance Technical data, usage statistics
Email Services Sending communications and newsletters Email addresses, communication preferences
Analytics Providers Website performance and user behavior analysis Anonymized usage data
Payment Processors Processing payments securely Billing information (encrypted)

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights and safety.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Active Clients: During the project duration and for 7 years afterward (for accounting purposes)
  • Inquiries: Up to 3 years to follow up on potential projects
  • Marketing Contacts: Until you unsubscribe or withdraw consent
  • Website Analytics: Up to 24 months (anonymized data may be kept longer)

7. Your Rights Under GDPR

As a data subject under GDPR and UK data protection law, you have the following rights:

Your Data Protection Rights

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Ask us to correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Opt out of certain types of processing
  • Right to Withdraw Consent: Cancel consent for marketing communications at any time

To exercise any of these rights, please contact us through our website contact form. We will respond within 30 days of receiving your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: All data transmission is encrypted using SSL/TLS protocols
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Updates: Security software and systems are regularly updated
  • Secure Hosting: Data is stored on secure, reputable hosting platforms
  • Regular Backups: Secure backups to prevent data loss

9. International Data Transfers

Your data is primarily processed within the UK and EU. If we need to transfer data outside the UK/EU, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by the UK Information Commissioner's Office
  • Standard Contractual Clauses approved by the European Commission
  • Certification schemes or codes of conduct

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if you have an account with us
  • Post a notice on our website homepage

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

12. Contact Us & Data Protection Queries

If you have any questions about this privacy policy, your data, or our privacy practices, please contact us:

Websellerz - Data Protection
Contact Method: Use our website contact form
Response Time: Within 30 days for data protection requests
Website: websellerz.com
Location: Nelson, Lancashire, UK
Return to Homepage